Chatbots are a type of computer program that is powered by NLP (natural language processing) and machine learning that anyone can access to find information, services or any kind of interaction.
One can find chatbots on Messenger, Facebook, Instagram, Slack, Skype, WeChat, etc which comes with the existing user base.
In today’s world, chatbots are more than a simple messaging service. They are being designed to perform cognitive services function along with natural language understanding.
Cognitive service functions executed by chatbots are as follows:
- Text Analytics
- Speaker Recognition
- Speech to Text
- Language Translation and Recognition
- Content Moderation
- Computer Vision
- Speech to Text
The future of web development
The potential the chatbots have to offer has been felt and recognized in the business, industries, and web development companies. They have already made an impact and will have a hold of the market in the long run because of its benefits. Chatbots are functioning in a way that has already exceeded user demands and expectations and has been a refreshing addition to this dynamic change in the mobile-web tech world. Chatbots web development services are now being designed to automate day to communication operations across business verticals.
1. Cost-Effective for Enterprise and Companies
Automation is the future and chatbots are the new client servicing kid in the block. Chatbots for many startups and enterprises are like one time-investment since they cut the need for having a client servicing team. Chatbots are 10 times more efficient when it comes to multitasking and can handle more than thousands of customers at a time. They are not only time saving for customers but also cost-effective for startups and existing businesses. A study released by Juniper Research estimates that chatbots will help enterprises and businesses save close to $7 billion/year by 2022. Majority of which will have to do with operational costs and manpower.
2. High Level of Interaction
No one prefers an app that doesn’t promote engagement levels with the services it stands for. However, with the chatbot, one is assured of getting an instant response no matter the doubts or queries. Chatbots also enhance the buying experience if one is ready to go for the suggestions it has to offer. They are available 24X7 and the onus will always rest on the user whether to opt for its assistance or not.
3. Enhanced Experience
Instead of navigating from one page to another and still struggling to find what you were looking for in the first place, chatbots save time and effort and direct you straight to your search. Simply fill in your requirements and let the chatbots do the rest of the work. There is no doubt that chatbots will be perfected to the demands of the user and sooner rather than later will offer personalized, conversational and gratifying experiences that enhance the buying experience of the users, no matter the language or region.
4. Real-time assistant
Almost as good as any assistant. It works as per your convenience, you can literally ask anything, put any question forward and the chatbot will have an answer for you instantaneously. For e.g. HR Chatbots have slowly gained traction that can assist and interact with the employees on routine tasks and queries. They are primarily trained in HR use cases and do a host of logical and repeatable tasks like answering questions on policies, salaries, leaves, perks, etc.
5. Changing web interactions
Current web interactions typically depend on extensive web searches. A user has to manually go through each result until the ideal result pops out that matches what we were looking for in the first place. However, with a bot, the navigational and browsing elements will get replaced with a straightforward Q&A conversation. This would have a great impact on the likes of E-commerce websites in which a typical user in the buying process, sometimes spends countless hours because the decision-making process gets challenged by new recommendations that could or could not be in the user’s favor when it comes to budget and other relevant things.
Chatbots have already transformed the buying process and the more users will embrace it, the more it will be tweaked for their convenience by the web developers. Powered with AI, chatbots will soon be the standard for many businesses who for the majority of their operations rely on web-based interactions. From its user-friendly nature to the cost-effect development process, there is a wide range of benefits that one can avail through chatbots. They act as a next-gen mediator between consumers and brands, which makes the buying experience hassle-free for the former. The E-commerce industry has already realized the potential it holds and will continue to find ways to reach its target audience in ways that save time and effort for all the stakeholders involved. And with the increasing usage and acceptance of chatbots across businesses, it’s highly likely that chatbots will dominate the entire market of web-based applications in the near future. Opt for a web development company that streamlines all your operational needs including high-functionality chatbots from ideation to release.
Rajiv is one of the founders of Nimblechapps, a web and android game development company based out of India. At Nimblechapps he overlooks delivery, product development and often lends a hand to the in house development team. His personal interest include Travel, Food and Motorcycling.